Booking Terms

Penalty - 1 Night Only Stay

Penalty applies to one night only bookings over weekends and holidays. Penalty is payable per unit and NOT per booking. Add the penalty as an extra when booking online.

Lodge Tents and Stands: R120
Luxury Tent and Pods: R200

Minimum Stays

We have a minimum 3 night stay during peak camping periods. The minimum stay requirement falls away one week before, after which clients can make one and two night bookings.

Additional Charges: Per Person and or Vehicles (Per Day)

Our standard rates include your selected stand or tent, entrance for two persons and one vehicle only. Additional persons/vehicles are charged per night:

R35 Children up to 12 Years

R70 Children > 12 Years & Adults

R35 for each additional vehicle

Deposits & Booking Confirmations

Bookings are confirmed after your deposit is received in our bank account. Deposits must be received within 2 days of booking as unconfirmed bookings are cancelled after 48 hours.
Full outstanding balance due latest at checkin. Can be settled onsite either in cash or card.
EFT Payments: Clients must ensure EFT payment are made at least 48 hours before arrival to allow enough time to clear into our bank account before check in.

Booking Date Changes, Partial or Full Cancellations

Requests to change a confirmed booking must be made in writing to bookings@tanglewoodnatureestate.com.
Moving a confirmed booking date to a later date is deemed a booking cancellation. Standard cancellation terms and penalties apply.

Penalty for Cancellation and or Change

Hospitalisation or death of the primary client. Full Refund. (Primary client is the person in who's name the booking was made.)
Cancellation > 30 days before Arrival: Refund 75% of amount paid.
Cancellation 15 – 29 days before Arrival: Refund 50% of amount paid.
Cancellation 14 days or less before Arrival: No Refund and total booking value is due on check in. Applies to no shows, late arrivals, early departure, moving out confirmed booking dates, partial & full cancellations.

Check In & Check Out Times

Check In from 2pm until office close (7pm Tuesday – Thursday: 9pm on Friday & Saturday).
Late Check In: Arrangements must be made in advance for late check-in after gates close. Late check in will only be considered if the full outstanding payment has been received before arrival.
Check Out is 10AM. Campers are welcome to remain as day visitors once they have been checked out of their tent/stand without any additional charge. Tents must be cleared out and vacated by 10AM to allow staff access to clear/clean.

Stands, Water & Electricity

Allocated Stands: Camping only allowed in designated stands. Customers will be allocated to a stand / tent when the booking is confirmed. Let us know if you have a preferred stand as tents will not be moved on day of check in.
Ground Sheets: Only perforated ground sheets allowed to avoid damage to grassed stands.
Power: All stands/tents have access to one 15 Amp 220v plug point. Bring your own 15m extension cable.
- Camping Stands 1 – 6 located next to jetty, have power & shared cold-water taps. Suitable for customers who get up early as jetty can get busy/noisy from 5am on weekends.
- Stands/Tents 7 – 35: All stands & tents are located 50m – 100m away from the water.

Lost /Damaged Camping Equipment

Customers are responsible to ensure all TangleWood camping equipment is checked back in by on-duty staff before your departure. The customer is liable for the replacement cost of any damaged or lost camping equipment and related fee's.

Pets

Pets are welcome and must be kept on a leash at all times.
Guests must clean up after their own pet. Please ensure your pet does not pose a threat or become a nuisance, which includes constant barking.
Dogs are not allowed in TangleWood's Luxury Tent, buildings, on beds and furniture, in the beach volley ball court or swimming pools. We reserve the right to request you remove your pet from the property if deemed necessary.

Music, Noise, Group Bookings

We offer a low noise campsite. No music is allowed including via car radio, cell phone or any other musical instrument and on duty staff will enforce this.
Be considerate to your camping neighbour and refrain from rowdy behaviour after 22h00.
No bookings are taken for bachelor groups or other noisy party groups unless you have booked out the campsite for exclusive use.
TangleWood does not take any group bookings from non-family groups.

Smoking & Fires

Smoking is NOT allowed in any of our tents or buildings, including the bathrooms.
Fires are only allowed in your designated braai and must be kept a safe distance away from tents. Please refrain from throwing hot ash on our grass and extinguish the fire before going to bed as we experience strong winds over the dam.

General

TangleWood is privately-owned and right of admission is reserved.
Speed limit of 15km on the property. Take care of children and animals.
Generators are not allowed.
No glass, soap, shampoo, or any other detergents is allowed in the pool or dam, and proper swimming attire is required in the pool.
No pellet guns, air guns, archery, blow pipes, fireworks or quad bikes are allowed.
Please use the dustbins for all your garbage – including your cigarette butts and bottle tops.

Liability & Damages

Persons entering the property do so entirely at their own risk. TangleWood will not accept liability or responsibility for the death of, harm or injury to any person (including a claim for loss of support), or for the loss (including pure economic loss) or destruction of or damage/s to any property or possessions from any cause whatsoever and howsoever arising.
TangleWood will not be liable for any failure to provide (or delay in providing), facilities or services because of events outside of our control.
TangleWood reserves the right to hold a guest liable for any loss or damage to property, fixtures, and fittings, including for items hired for their use and guests may also be held liable for injury to any person arising from the guest’s actions.
Vandalism, drunken or aggressive behaviour will not be tolerated and guests will be asked to leave. Refunds are not given to evicted persons.

Back

Continue

BOOKING TERMS

​

Minimum Stays

We have a minimum 3 night stay during peak camping periods. The minimum stay requirement falls away one week before, after which clients can make one and two night bookings.

Additional Charges: Per Person and or Vehicles (Per Day)

Our standard rates include your selected stand or tent, entrance for two persons and one vehicle only. Additional persons/vehicles are charged per night:

R35 Children up to 12 Years

R70 Children > 12 Years & Adults

R35 for each additional vehicle

Deposits & Booking Confirmations

Bookings are confirmed after your deposit is received in our bank account. Deposits must be received within 2 days of booking as unconfirmed bookings are cancelled after 48 hours.

Full outstanding balance due latest at checkin. Can be settled onsite either in cash or card.

EFT Payments: Clients must ensure EFT payment are made at least 48 hours before arrival to allow enough time to clear into our bank account before check in.

Booking Date Changes, Partial or Full Cancellations

Penalty for Cancellation and or Change

Hospitalisation or death of the primary client. Full Refund. (Primary client is the person in who's name the booking was made.)

Cancellation > 30 days before Arrival: Refund 75% of amount paid.

Cancellation 15 – 29 days before Arrival: Refund 50% of amount paid.

Cancellation 14 days or less before Arrival: No Refund and total booking value is due on check in. Applies to no shows, late arrivals, early departure, moving out confirmed booking dates, partial & full cancellations.

​

Check In & Check Out Times

Check In from 2pm until office close (7pm Tuesday – Thursday: 9pm on Friday & Saturday).

Late Check In: Arrangements must be made in advance for late check-in after gates close. Late check in will only be considered if the full outstanding payment has been received before arrival.

Check Out is 10AM. Campers are welcome to remain as day visitors once they have been checked out of their tent/stand without any additional charge. Tents must be cleared out and vacated by 10AM to allow staff access to clear/clean.

Stands, Water & Electricity

Allocated Stands: Camping only allowed in designated stands. Customers will be allocated to a stand / tent when the booking is confirmed. Let us know if you have a preferred stand as tents will not be moved on day of check in.

Ground Sheets: Only perforated ground sheets allowed to avoid damage to grassed stands.

Power: All stands/tents have access to one 15 Amp 220v plug point. Bring your own 15m extension cable.

Camping Stands 1 – 6 located next to jetty, have power & shared cold-water taps. Suitable for customers who get up early as jetty can get busy/noisy from 5am on weekends.

Stands/Tents 7 – 35: All stands & tents are located 50m – 100m away from the water.

​

​Lost /Damaged Camping Equipment

Customers are responsible to ensure all TangleWood camping equipment is checked back in by on-duty staff before your departure. The customer is liable for the replacement cost of any damaged or lost camping equipment and related fee's.

Pets

Pets are welcome and must be kept on a leash at all times.

Guests must clean up after their own pet. Please ensure your pet does not pose a threat or become a nuisance, which includes constant barking.

Dogs are not allowed in TangleWood's Luxury Tent, buildings, on beds and furniture, in the beach volley ball court or swimming pools. We reserve the right to request you remove your pet from the property if deemed necessary.

Music, Noise, Group Bookings

We offer a low noise campsite. No music is allowed including via car radio, cell phone or any other musical instrument and on duty staff will enforce this.

Be considerate to your camping neighbour and refrain from rowdy behaviour after 22h00.

No bookings are taken for bachelor groups or other noisy party groups unless you have booked out the campsite for exclusive use.

TangleWood does not take any group bookings from non-family groups.

Smoking & Fires

Smoking is NOT allowed in any of our tents or buildings, including the bathrooms.

Fires are only allowed in your designated braai and must be kept a safe distance away from tents. Please refrain from throwing hot ash on our grass and extinguish the fire before going to bed as we experience strong winds over the dam.

​

General

TangleWood is privately-owned and right of admission is reserved.

Speed limit of 15km on the property. Take care of children and animals.

Generators are not allowed.

No glass, soap, shampoo, or any other detergents is allowed in the pool or dam, and proper swimming attire is required in the pool.

No pellet guns, air guns, archery, blow pipes, fireworks or quad bikes are allowed.

Please use the dustbins for all your garbage – including your cigarette butts and bottle tops.

Liability & Damages

TangleWood will not be liable for any failure to provide (or delay in providing), facilities or services because of events outside of our control.

TangleWood reserves the right to hold a guest liable for any loss or damage to property, fixtures, and fittings, including for items hired for their use and guests may also be held liable for injury to any person arising from the guest’s actions.

Vandalism, drunken or aggressive behaviour will not be tolerated and guests will be asked to leave. Refunds are not given to evicted persons.

Lost /Damaged Camping Equipment