ONLINE BOOKINGS & DEPOSITS

Clients can check campsite availability, confirm prices and make their own instant online booking. After booking, you will receive an email with our banking details. Use the NB booking number as your reference. Deposits must be received within 48 hours otherwise the booking is cancelled. 

 

Clients can pay their deposit by debit or credit card using the below link to our secure YOCO payment portal. Don't forget to

add your NB booking reference number when making your payment,  

https://pay.yoco.com/tanglewood

 

Call our booking office on 076 402 0060 or email bookings@tanglewoodnatureestate.com if you need help.

GIFT VOUCHERS

Clients can now purchase gift vouchers via our YOCO payment platform. Vouchers are valid for 3 years from date of purchase. 

 https://pay.yoco.com/v/tanglewood

BOOKING TERMS | CAMPSITE INFO

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Surcharge – One Night Only Bookings

A R120 surcharge is payable per tent/stand (i.e. NOT per booking) for one night only bookings over weekends and holidays. The surcharge is NOT included in our standard rates and clients must add the surcharge as an extra charge when booking.

Minimum Stays

A minimum 3 night stay will apply during peak camping periods. The minimum stay requirement will fall away 7 days before, after which clients will be able to make one and two night bookings one week before.  

 

Additional Charges: Per Person and or Vehicles (Per Day)

Standard quoted rate includes entrance for one vehicle and two persons. 

No Charge - Under 12 Months

R35  1 - 12 Years

R70 > 12 Years

R35 Additional Vehicles

 

Deposits & Booking Confirmations

  • Bookings will be confirmed after your deposit has cleared into our bank.Proof of deposit must be sent within 2 days of your booking to avoid cancellation of your booking. 

  • The full outstanding balance is due latest at check in. If paying via EFT, please ensure your payment is made at least 2 days in advance of your arrival to allow enough time to clear into our bank account. 

 

Booking Changes, Cancellations & Refunds

  • Notice of cancellation or change to your booking must be confirmed via email. No WhatsApp or call requests will be deemed valid until confirmed in writing.

  • A cancellation fee/penalty will apply to all cancellations (full and partial), booking date changes, no shows, late arrivals and early departures. Note that a booking date change is deemed a cancellation and cancellation fee's will apply. 

  • Full refunds will be made in event of hospitalisation or death of the primary client. The primary client is the person in who's name the booking was made.  

 

Cancellation Fee / Penalty

  • Refund 75% of Amount Paid : 30 Days or > Before Arrival

  • Refund 50% of Amount Paid : 15 – 29 Days Before Arrival

  • No Refund : 0 - 14 Days before Arrival

 

Check In & Check Out Times

  • Check In - From 14h00 until our office closes. Arrangements for a late check in must be made in advance with our office.

  • Check Out - 10h00. Campers are welcome to remain as day visitors once they have checked out of their tent/stand - without any additional charge.Tents must be cleared out and vacated to allow staff access clean. 

 

Stands, Water & Electricity

  • Allocated Stands: Customers are allocated to a stand / tent when the booking is confirmed. Please let us know when booking if you have a preferred stand. Camping will only be allowed in designated stands.

  • Ground Sheets: We only allow perforated ground sheets on our campsite to avoid damage to grassed stands. 

  • Power: All stands/tents have access to one 15 Amp 220v plug point. Bring your own 20m extension cable.

    • Camping Stands 1 – 6: These are located next to jetty, have power & shared cold-water taps and are more suited to customers who get up early as the jetty can get busy from 5am on weekends.

    • Camping Stands 7 – 35: These stands & tents are located between 50m - 100m away from the water, have power and shared cold water taps.

 

Lost /Damaged Camping Equipment

Customers are responsible to ensure all TangleWood camping equipment is checked back in by on-duty staff before your departure, The customer is liable for the replacement cost of any damaged or lost camping equipment and related fee's. 

 

Pets

  • Pets are welcome and must be kept on a leash at all times. 

  • Clean up after your own pet and ensue your pet does not pose a threat or become a nuisance, which includes constant barking.

  • Dogs are not allowed in TangleWood's tents or buildings, on our furniture, in the beach volley ball court or swimming pools. We reserve the right to request you remove your pet from the property if deemed necessary.

 

Music & Noise

  • We offer a low noise campsite and no music will be allowed including via car radio, cell phone or any other musical instrument and on duty staff will enforce this. We do not take booking for bachelor groups or other noisy parties unless you have booked at a minimum 80% of our campsite accommodation for your exclusive use. 

  • Please be considerate to your camping neighbour and refrain from rowdy behaviour after 22h00. 

Group Bookings

  • Person making the group booking is liable for the whole group, including payment, and must advise the group of TangleWood T&C’s. Client details for each tent & stand must be provided latest 3 days before arrival.

  • Group bookings must be paid in full 48 hours before arrival. No clients will be allowed to check in until the full balance of the group booking has been settled.

  • Customers are located dependent on the selected camping option & tents may not be moved. Please contact us in advance regarding any special arrangements. Day visitors not allowed on the campsite without prior written agreement.

 

Smoking & Fires

  • Smoking is NOT allowed in any of our tents or buildings, including the bathrooms.

  • Fires are only allowed in your designated braai and must be kept a safe distance away from tents. Please refrain from throwing hot ash on our grass and extinguish the fire before going to bed as we experience strong winds over the dam.

General

  • TangleWood is privately-owned and right of admission is reserved.

  • Speed limit of 15km on the property. Take care of children and animals. 

  • Generators are not allowed.

  • No glass, soap, shampoo, or any other detergents is allowed in the pool or dam, and proper swimming attire is required in the pool.

  • No pellet guns, air guns, archery, blow pipes, fireworks or quad bikes are allowed. 

  • Please use the dustbins for all your garbage – including your cigarette butts and bottle tops.

 

Liability & Damages

  • Persons entering the property do so entirely at their own risk. TangleWood will not accept liability or responsibility for the death of, harm or injury to any person (including a claim for loss of support), or for the loss (including pure economic loss) or destruction of or damage/s to any property or possessions from any cause whatsoever and howsoever arising.

  • TangleWood will not be liable for any failure to provide (or delay in providing), facilities or services because of events outside of our control.

  • TangleWood reserves the right to hold a guest liable for any loss or damage to property, fixtures, and fittings, including for items hired for their use and guests may also be held liable for injury to any person arising from the guest’s actions.

  • Vandalism, drunken or aggressive behaviour will not be tolerated and guests will be asked to leave. Refunds are not given to evicted persons. 

Boskop Dam, North West, South Africa  | P.O. Box 19654, Noordbrug, 2528
info@tanglewoodnatureestate.com  | Office 076 402 0060 
© Jannene Hamman 2018
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